Frequently Asked Questions
Everything you need to know about our gentle, smudge-proof tubing formulas.
What makes tubing mascara better for sensitive eyes?
Unlike traditional wax-based mascaras, our tubing formula creates tiny water-resistant 'tubes' around each lash. This prevents flaking and smudging, ensuring that no irritating particles fall into your eyes throughout the day.
How do I remove tubing mascara without irritating my eyelids?
Removal is effortless and requires no harsh makeup removers. Simply soak a cotton pad with warm water, hold it against your lashes for 30 seconds, and the tubes will gently slide off without the need for scrubbing.
Is your mascara safe for contact lens wearers?
Yes, our formula is ophthalmologist-tested and specifically designed to be hypoallergenic and safe for those who wear contact lenses or have highly reactive eyes.
What is your shipping policy?
We offer free standard shipping on all orders over $35. Orders are typically processed within 24-48 hours and arrive within 3-5 business days.
Can I return the product if it doesn't suit my eyes?
We want you to love your lashes. If our mascara causes any irritation or you are unsatisfied, we offer a 30-day money-back guarantee. Simply contact our support team to initiate a return.
Are your beauty products cruelty-free?
Absolutely. We are committed to ethical beauty, and all of our products are 100% cruelty-free and never tested on animals.