Returns & Exchanges
We want you to love your lashes, which is why we offer a 30-day satisfaction guarantee on all our tubing mascara products. If our formula doesn't meet your sensitive eye needs, we will gladly provide a full refund or exchange.
Initiate Your Request
Contact our support team via email with your order number and the reason for your return to receive a prepaid shipping label.
Pack Your Product
Securely place the mascara in its original packaging or a similar padded mailer to ensure it is protected during transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving the label.
Receive Your Refund
Once our team inspects the returned item, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing